Our areas of operation touch various domains of Hospitality Industry, and also extend to Sales and Marketing Audits and Training Initiatives for our clients. We address key concerns of every hospitality-driven business. The issues in this industry can be common across all domains or specific to a domain. We have specifically-designed matrices, solutions, and training programs to address every domain in the Hospitality Industry.
Our areas of operation are in the following five categories:
In this domain, guests get maximum exposure to our client’s products and services. The quality of services they receive is crucial in gaining guest loyalty, guest retention, and word-of-mouth appreciations for better business prospects. To cater to the client’s requirements, we provide matrices including digital images and sound files, solutions and training initiatives that are specific to the following categories:
Hotel/Restaurant
Health/Entertainment
• Hotels • Historic Adaptive Reuses • Restaurants and Cafes
A substantial research in the Sales and Marketing Divisions of the hospitality industry enticed Renard Global Management to introduce SMAP in the Corporate, Regional, and unit Sales and Marketing Departments in various hospitality domains. This platform is designed to garner information during face-to-face discussions with core sales team and to verify whether they have been following the processes and documentation procedures of their Sales and Marketing Operations.
Our clients have appreciated the SMAP platform as this has tremendously benefited them in their process mapping. The details/activities we track while checking the Sales Team’s activities will assist us to create a comprehensive and detailed audit report. These reports will enable our clients to get a clear picture of their marketing strategies, its implementations, follow up, and results.
Guest hospitality for this domain is broadly divided into two categories as mentioned below:
Airlines
Cruise Lines
In this domain the exposure a guest receives to products and services varies with the facilities they purchase. Guest Service areas should be handled carefully by understanding the purpose of the guest’s travel in order to provide required comforts and other related services during the travel. Our operations audits and trainings are specific to the categories to match the type of products and service this domain demands. We provide customized services to suit the specific needs of this domain.
The customers for this domain will have a very short exposure to our client’s products and services. The services provided should be quick, crisp, and satisfying. Hence, our matrices are built to suit various domains listed below:
Super malls
Boutiques
Automotive Showrooms
Financial Organizations
Food Retailers
Jewelers Boutiques
Banking
Medical Establishments
In the hospitality industry it is very important that the employees are well trained and they are cognizant of the long-term implications of the quality service they provide to the customers. Our basic training modules are designed from the staff and clients’ perspective. Customization of the basic module will include training sessions, discussions, demonstrations, and audio-visual presentations. We recommend training for the staff to fill the gaps identified in the services during the operations audit.
