A typical Operations Audit in a hotel will cover various Products and Services for guest experiences. Some of them are listed below:

Front Office

Telecommunication Support Lobby and Porch Management
Reservations   • Concierge
Hotel Information   • Front Desk: Check-In/Out
Telephone Messaging     Airport Pick up/Drop off
Wake-up Call   • Internal and External Security
Arrival Business Center

Housekeeping

Guest Bedroom – Initial (On arrival)
Guest Bedroom – Service
Guest Bedroom – Turndown Service
Public Areas, Public Washrooms, Corridors, and Elevators
Laundry/Valet (Including integrity tests)
External Areas (Including landscapes)

Food and Beverages (Including integrity tests)

Specialty Restaurant
Fine Dining
All-Day Dining
Bars/Pubs
In-Room Dining
In-Room Snack Center
Pastry Shop/Delicatessen
Poolside Services
Spa and Wellness

Reception
Gymnasium
Spa Facility
Swimming Pool
Changing Rooms
Sauna/Steam Room
Sports Facilities (Indoor/Outdoors)

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